Last updated:
September 21, 2025
Tickets Enterprise Ltd. ("we", "us", "our") operates this website and related services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to personal data.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
"Personal information" means information that identifies or can reasonably be linked to an individual. We may collect the following categories of personal information, depending on how you interact with our Services and as permitted by law:
Contact Information:
name, billing address, shipping address, email address, phone number
Payment Information:
payment method details, transaction identifiers, and payment confirmation data (payments are processed securely by third-party payment processors; we do not store full card numbers)
Account Information:
login credentials, preferences, and account settings
Transaction Information:
products or tickets viewed or purchased, order history, refunds, and cancellations
Communications:
information you provide when contacting customer support
Device & Technical Data:
IP address, browser type, device identifiers
Usage Data:
interactions with our website and Services
We do not knowingly collect personal information from children.
2. Sources of Personal Information
We collect personal information from:
- You directly when you create an account, place an order, or contact us
- Automatically through cookies and similar technologies when you use our website
Service providers that support payment processing, analytics, email delivery, hosting, and customer support
- Third parties where permitted by law
3. How We Use Personal Information
We use personal information to:
- Provide and operate the Services, including processing payments and delivering tickets
- Manage accounts and transactions, including refunds and customer support
- Improve and personalize the Services, including website functionality and user experience
- Communicate with you, including service messages and order confirmations
- Marketing and promotions, where permitted by law and subject to your preferences
- Security and fraud prevention, including detecting unauthorized or illegal activity
- Legal compliance, including responding to lawful requests and enforcing our policies
4. How We Share Personal Information
We may share personal information with:
Service providers that perform services on our behalf (e.g. payment processing, hosting, analytics, email delivery)
- Business partners, where necessary to deliver the Services
- Authorities or legal entities, where required by law or to protect our rights
- Affiliated entities, as part of normal business operations
- In connection with a business transaction, such as a merger, acquisition, or restructuring
We do not sell personal data.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, analyze usage, and improve performance. You can manage cookie preferences through your browser settings.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods vary depending on the type of data and legal requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your personal information
- Object to or restrict processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling requests.
8. International Transfers
Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we use legally recognized safeguards such as Standard Contractual Clauses.
9. Security
We implement reasonable technical and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email:
admin@headmastertickets.com
Address:
Tickets Enterprise Ltd.
Egerton Gardens, 10
London, SW3 2DD
United Kingdom