Terms of Service

1. THE BINDING CONTRACT (BILL OF SALE)

• The Company is obligated to deliver a functional, valid entry voucher for the selected attraction.

• The Customer is obligated to provide accurate payment and acknowledges that the service is governed strictly by the terms below. Both parties agree that this written agreement constitutes the final and complete understanding of the sale, overriding any verbal suggestions made by third-party attraction staff.

2. INDEPENDENT RESELLER STATUS & LIMITATION OF SCOPE

Tickets Enterprise Ltd. is an Independent Ticket Reseller. We do not own, manage, staff, or operate the attractions for which we sell entry vouchers.

• Our Fulfillment: Our contractual duty is satisfied in full upon the electronic delivery of a valid voucher or QR code to the email address provided.

• Operational Indemnity: The Company is not liable for the on-site delivery of the attraction, including but not limited to: crowd management, queuing times, staff conduct, venue safety, or the physical environment of the attraction. These are the sole legal responsibility of the Attraction Operator.

3. STATUTORY COMPLIANCE & CONSUMER RIGHTS

We comply with the Consumer Rights Act (CRA) 2015 and EU Directive 2011/83/EU.

• Reasonable Care & Skill: We fulfill our statutory duty by ensuring the voucher provided grants the access described.

• Leisure Service Exemption: In accordance with Section 28 of the Consumer Contracts Regulations, the "right of withdrawal" (14-day cooling-off period) does NOT apply to leisure activities provided on a specific date or within a specific period.

• Open-Dated Vouchers: For vouchers with no fixed date, the 14-day right of withdrawal applies only if the ticket remains unused and unscanned.

4. DEFINITIVE REFUND POLICY

• Scanned/Validated Tickets: Once a ticket is scanned, validated, or used to gain entry at an attraction, it is legally deemed "Consumed." No refunds, partial or full, will be issued for any consumed service.

• Fixed-Date Sales: Tickets for specific dates/times are final at the point of purchase.

• No "Subjective" Refunds: Dissatisfaction with weather, staff attitude at the venue, or "chaotic" environments does not constitute a breach of contract by the Company and does not entitle the Customer to a refund.

5. FORCE MAJEURE (ACTS OF GOD)

The Company is not liable for cancellations or service failures caused by events outside our control. This includes river levels (floods), extreme weather, strikes, or government mandates. In these instances, the Company's liability is limited to assisting the customer with an extension of the ticket validity where permitted by the Operator.

6. DISPUTES & "FRIENDLY FRAUD"

The Company maintains digital logs of all ticket deliveries and validation timestamps.

• Any attempt to reclaim funds via a bank chargeback after a ticket has been scanned or validated will be contested as Unwarranted Dispute/Friendly Fraud.

• The Company will provide the bank with this Bill of Sale and proof of usage (the "Scan Log") to ensure the reversal of any provisional credits.

7. GOVERNING LAW

This agreement and any dispute or claim arising out of it shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute.