1. THE CONSUMPTION RULE (SCAN-LOCK)
The primary condition of this policy is that once a digital voucher, ticket, or QR code has been scanned or validated by the attraction operator, the service is legally classified as "Consumed." Consumed services are 100% non-refundable. No exceptions will be granted for dissatisfaction with venue conditions, staffing, weather, or wait times once entry has been granted to the attraction.
2. ELIGIBILITY BY TICKET TYPE
Refund eligibility is strictly determined by the ticket type and the timestamp of the request:
DATED TICKETS (Specific Date/Time):
- Full Refund: Eligible only if a formal cancellation request is received at least 24 hours prior to the scheduled start time/date.
- Late Requests: Requests made less than 24 hours before the scheduled start time are strictly non-refundable.
- Usage Override: The 24-hour flexibility window is immediately voided if the ticket is scanned or used prior to the 24-hour cutoff.
OPEN-DATED TICKETS (Flexi-Tickets):
- Full Refund: Eligible for a refund if requested within 14 days of the original purchase date.
- Condition: The ticket must remain 100% unused and unscanned. Once the 14-day window has passed, the sale is final.
3. STATUTORY RIGHTS AND EXEMPTIONS
In accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations (UK/EU), the 14-day "cooling-off" period does not apply to leisure activities provided on a specific date or within a specific period. For all Dated Tickets, the right of withdrawal is waived at the point of purchase, subject to the 24-hour grace period provided by the Company in Section 2.
4. SERVICE DISRUPTIONS (FORCE MAJEURE)
Tickets Enterprise Ltd. acts as an independent reseller and is not responsible for the operational management or environmental conditions of the attractions. In cases of "Acts of God," including but not limited to flooding, extreme weather, strikes, or operator closures:
- The Company will attempt to facilitate a validity extension for the tickets where permitted by the operator.
- The Company does not provide cash refunds for disruptions caused by external environmental factors or third-party operator decisions.
- Customers are encouraged to use their purchase receipt and the "Notice of Disruption" provided by the operator to claim reimbursement via their travel insurance provider.
5. REFUND REQUEST PROCESS
To initiate a refund request, the Customer must email the support team with the Full Name. The timestamp of the sent email will be the sole metric used to determine eligibility under the 24-hour rule.
6. UNAUTHORIZED DISPUTES AND FRAUD
The Company maintains a comprehensive digital audit trail of all voucher deliveries and scan logs. Any attempt to bypass this policy by filing a bank chargeback for a ticket that has been scanned, or for a request that falls outside the 24-hour eligibility window, will be contested as "Friendly Fraud." The Company will submit usage logs and this policy to the merchant bank to ensure the charge is upheld.
7. GOVERNING LAW
This policy is governed by the laws of England and Wales. By completing a purchase, the Customer agrees to these terms in full and acknowledges that this policy constitutes a binding component of the Bill of Sale.